Privacy Notice
Don’t sweat the small stuff—your privacy is safe with us.
Theego Privacy Policy
Effective date: 08 March 2026
At Theego (“we”, “us”, “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website https://www.theego.co.uk (the “Service”). We are committed to handling your information responsibly and in line with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Theego – Sole Trader
Email: info@theego.co.uk
You can contact us here regarding any privacy questions or concerns.
2. Personal Data We Collect
When you interact with Theego, we may collect:
Account & Contact Info
- Name
- Email address
- Telephone number
- Billing address
Order & Fulfilment Data
- Delivery address
- Contact details
- Order and transaction information
Technical & Usage Data
- IP address
- Browser type and device information
- Access times and website interaction data
We do not intentionally collect sensitive personal data.
3. How We Collect Personal Data
We collect information:
- When you register or create an account
- When you place or manage orders
- When you contact us via email or forms
- Through website analytics tools
4. Lawful Basis for Processing
We process your data under these lawful bases:
•Contractual necessity: to process your orders and provide services
•Legal obligation: to comply with tax, accounting, and regulatory requirements
•Legitimate interests: to operate, secure, and improve our website and services
5. How We Use Personal Data
We use personal data to:
- Process and fulfil your orders
- Communicate order updates and service notices
- Maintain security and prevent fraud
- •Comply with legal obligations
7. International Transfers
If your data is processed outside the UK, we ensure appropriate safeguards are in place to protect your information in line with UK GDPR.
8. Data Retention
We keep your personal data only as long as needed to:
•Fulfil orders and contractual obligations
•Meet legal and accounting requirements
•Resolve disputes
Once data is no longer required, it is securely deleted or anonymised.
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion (where applicable)
- Restrict processing
- Object to processing
- •Request data portability
To exercise these rights, contact us using the details above.
10. Security Measures
We protect your data with:
- Role-based access controls
- Encryption in transit (HTTPS/SSL) and at rest
- Endpoint protection on company devices
- Incident response procedures
10. Security Measures
We protect your data with:
- Role-based access controls
- Encryption in transit (HTTPS/SSL) and at rest
- Endpoint protection on company devices
- Incident response procedures
11. Cookies
We use cookies to:
- Enable core website functionality
- Improve website performance
- Analyse usage patterns
- Consent mechanisms are provided where required.
6. Data Sharing & Third-Party Services
We may share data with trusted service providers who help us operate, such as:
- Website hosting and analytics providers
- Payment processors
- Courier and logistics partners
- Professional advisers
All third parties are required to protect your data and only process it according to our instructions. We do not sell your personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on our website with the updated effective date.